There are undoubtedly going to be times in your business/career, where it will be difficult to stay calm, but try to remember that cooler heads prevail.Never lose your cool with a customer/client. Always try to maintain your composure, no matter what the customer/client does. When you do that, it shows that you can keep your composure in tense moments, and it builds their confidence in you.
When we are upset, we are unbalanced and unreasonable. Try to move beyond being upset as soon as possible, and never make big decisions when your emotions are doing the decision making.
My first sales manager and mentor, who I still consider to be in the top 5 best sales professionals/closers I've ever known, taught me the following strategy that I am about to share with you. I thought this was great advice back in 2003 when I first learned it, and I still practice it to this very day. The strategy is called the 3 C's of Professionalism.
Derron, or "Big D", as we used to call him, said this to me- "Michael, I always practice the 3 C's of Professionalism. Do you know why? Because if you practice the 3 C's of Professionalism, which are calm, cool and collected, you have the highest likelihood of getting the 4th, and unwritten C, which is cash, and cash is what makes it worthwhile enough to be away from your friends, family and loved ones during the business day."
"Don't settle for less than everything you want. Know when to shut up and collect the money. It's better to get paid than be right. Money doesn't buy happiness, but it can afford you the time to find happiness. Without a challenge you can't rise to anything. Pick your battles. Push your limits. Ask for more. Demand better. Eliminate should from your life by doing. Live a life without regrets by trying everything that interests you in the least and don't waste time, because time is the most valuable commodity in life." Michael "MJ The Terrible" Johnson, Founder & Owner of Masters of Money, LLC.
And always follow these 3 words, the most important 3 words for success and achievement- BELIEVE IN YOURSELF!